FREQUENTLY ASKED QUESTIONS
Welcome to RHEAGAL BRIDAL.
We understand that choosing your wedding gown online is an important decision. Below are answers to some of the most frequently asked questions about our gowns, ordering process, sizing, customisation and delivery.
ORDERING
1. How do I order a RHEAGAL BRIDAL gown?
Simply select your preferred gown from our collection, choose the required options and provide your size or measurements where requested.
Please carefully review all order details before confirming your purchase, as our gowns are made based on your confirmed order.
2. How far in advance should I order my wedding gown?
We recommend placing your order at least 4–6 months before your wedding or event date.
This allows sufficient time for:
Production → Delivery → Fitting → Alterations
We strongly recommend ordering early, particularly for customised gowns or international deliveries.
3. Are your gowns ready stock or made-to-order?
Our gowns are primarily made-to-order, meaning your gown is produced after your order has been confirmed.
Selected designs may also offer customisation or made-to-measure options.
4. Can I customise my wedding gown?
Customisation may be available for selected designs.
Depending on the gown, possible customisations may include changes to sleeves, neckline, train length, lining, colour or other design details.
Please contact us before placing your order to confirm whether your requested customisation is possible. Additional charges and production time may apply.
SIZING & FIT
5. How do I choose my size?
Please refer to our Size Guide and compare your measurements carefully before selecting your size.
Bridal sizing may differ from your usual clothing size, so we recommend choosing your gown based on your actual measurements rather than your normal dress size.
6. How do I take my measurements?
For the most accurate measurements, we recommend having your measurements taken by a professional tailor or seamstress.
Depending on the gown, measurements may include:
-
Bust
-
Waist
-
Hips
-
Hollow-to-floor
-
Height
-
Other measurements required for the selected design
Please follow our measurement guide carefully when submitting your measurements.
7. Will my gown fit perfectly when it arrives?
Even when a gown is ordered according to your measurements, minor alterations may still be required to achieve your preferred fit and length.
Every person's body proportions and fit preferences are different. We recommend arranging a fitting with a professional local tailor or seamstress after receiving your gown.
8. Are alteration services included?
No. Unless specifically stated otherwise, alteration services are not included in the gown price.
Customers are responsible for arranging and paying for any necessary alterations with their preferred local tailor or seamstress.
PRODUCTION
9. How long does it take to make my gown?
Production time varies depending on the design, fabric, detailing and level of customisation.
As our gowns are made-to-order, we recommend allowing sufficient time for production, delivery, fitting and alterations before your wedding.
10. Can I make changes after placing my order?
Please contact us as soon as possible if you need to request a change.
Changes may be possible if production has not yet commenced. Once materials have been ordered or production has begun, we may be unable to modify your order.
11. Will my gown look exactly like the photographs?
We make every reasonable effort to ensure our photographs accurately represent our gowns.
However, slight variations may occur due to photography, lighting, screen settings, fabric characteristics and production batches.
Handmade details such as lace, embroidery, beading and appliqués may also vary slightly in placement. These variations are part of the handcrafted nature of bridal gowns and are not necessarily considered defects.
PAYMENT & PRICING
12. What currency are your prices displayed in?
Prices may be displayed according to your country or region, unless otherwise stated.
Currency conversions may vary depending on the website, payment provider, bank or card issuer.
13. What payment methods do you accept?
Available payment methods will be displayed during checkout.
Your order will only be processed once the required payment or deposit has been successfully received.
14. Do I have to pay the full amount when ordering?
This depends on the payment options available for your order.
Where a deposit arrangement is offered, the remaining balance must be paid according to the payment schedule provided by RHEAGAL BRIDAL.
SHIPPING & DELIVERY
15. Do you ship internationally?
Yes, RHEAGAL BRIDAL may ship to international destinations, subject to courier availability and any applicable shipping restrictions.
Shipping costs and estimated delivery times may vary depending on your destination.
16. Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where applicable, these charges are generally the customer's responsibility and are not included in the gown price or shipping fee unless expressly stated otherwise.
17. How long does delivery take?
Delivery times depend on your destination, courier service and customs clearance where applicable.
Estimated delivery dates are provided as a guide and may be affected by circumstances outside our reasonable control.
For this reason, we recommend ordering your gown well in advance of your wedding date.
RETURNS, EXCHANGES & CANCELLATIONS
18. Can I return or exchange my gown?
As our gowns are primarily made-to-order, made-to-measure or customised, returns and exchanges may be restricted.
Please refer to our Return & Refund Policy for full details regarding eligibility.
Your rights under applicable consumer protection laws are not affected.
19. What if my gown arrives damaged, defective or incorrect?
Please contact RHEAGAL BRIDAL as soon as reasonably possible after receiving your order.
Please provide:
-
Your order number
-
A description of the issue
-
Clear photographs or videos showing the issue
Please do not alter, wash, clean or otherwise modify the gown before contacting us.
20. Can I cancel my order?
Please contact us as soon as possible if you wish to cancel your order.
Cancellation may be possible before production begins. However, once materials have been ordered, customisation has commenced or production has begun, cancellation may not be possible.
NEED MORE HELP?
Choosing your wedding gown should feel special, and we are happy to assist with questions about our gowns, sizing, measurements, customisation or your order.
RHEAGAL BRIDAL
Email: sales@rheagalbridal.com
Fit for Royalty, Made for You